Service
General Tech Support
A fast, no-nonsense first port of call when something is not working and you do not know why. Most problems get sorted with a phone call and a bit of basic troubleshooting, not a callout.
What is included
- Talked through over the phone, no jargon
- Basic troubleshooting and diagnosis
- Honest answer on whether it needs anything further
- No sales pressure, no add-ons pushed on you
- Pointed towards the right help if it is outside what we do
Most tech problems do not need someone crawling through settings for an hour. Often it is one setting, one restart, or one plain-English explanation away from being sorted, and we would rather tell you that in five minutes than book you in for a longer job you do not need.
This starts as a phone call or a message, not a remote session. We ask what is happening, talk you through the obvious things to try, and go from there. If it turns out to need a proper look, a remote session, or a visit, we will say so and explain what that involves before doing anything further.
Want to try something yourself first? Our quick troubleshooting guide covers the most common problems, WiFi, a slow computer, printers, and more.
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