Home & business IT support · Teesside
Straightforward IT support, without the jargon.
Slow computers, dodgy WiFi, scam emails, networks that need sorting properly. We fix the everyday tech problems for homes and small businesses, explain what we did in plain English, and do not charge you to feel silly for asking.
What we help with
Three ways in, one plain-English standard.
Not sure which one you need? Start with General, we will point you the right way from there.
General Tech Support
Not sure what's wrong? Start here for quick, basic troubleshooting.
Learn more 02Home IT Support
Straightforward help with the tech in your home, remote or in person across Teesside.
Learn more 03Business IT Support
Reliable IT support for small businesses, without a call centre or a jargon overload.
Learn moreWorth knowing
We will never cold call you.
Fake "tech support" calls are one of the most common scams around. We only ever get in touch because you contacted us first, and we will never ask for remote access, payment by gift card, or for a call to be kept secret.
- We never cold call about a "problem" with your computer
- We never ask for remote access before you have asked us for help
- We never ask you to pay by gift card or under pressure
- If in doubt, hang up and call us back on our published number
How it works
No call centre, no script.
Just a straightforward way to get a tech problem sorted.
Tell us what is wrong
Phone, WhatsApp, or the form below. No account to create, no ticket number to remember.
We talk it through
Often that is enough on its own. When it needs more, we explain what and why before doing anything, remote access included.
Help when you need it
Come back whenever something else comes up. No contracts and no upselling, just help when you ask for it.
Where we work
Remote wherever you are, in person across Teesside.
Most day to day problems get talked through remotely, wherever you are in the UK. When it helps to have someone in the room, we visit homes and businesses across Teesside.
- Part of
- BlueDevLabs Ltd
- Company no.
- 16700192
- Based in
- Teesside, North Yorkshire
- Remote support
- UK wide
- On-site visits
- Teesside & surrounding area
Questions
Before you get in touch.
Will you ever call me out of the blue?
No, never. We only get in touch because you contacted us first. Fake "tech support" cold calls are a common scam, if anyone calls claiming to be us or any other IT support out of nowhere, hang up. See our staying safe page for more.
Does remote support mean you take control of my computer?
Not always. A lot of remote support is just a phone call talking you through a fix. When a screen share genuinely helps, we ask first, you can see everything that happens, and you stay in control throughout, ending the session whenever you like.
Do you repair broken laptops or phones?
No, laptops and phones need specialist parts and tools we do not carry, so for those we will say so honestly and point you towards someone who can help. We do repair desktop PC hardware, and can supply keyboards, mice and other basic peripherals if you need them.
What is the difference between General, Home and Business support?
General Tech Support is a quick phone call for basic troubleshooting when you are not sure what is wrong. Home IT Support and Business IT Support go deeper, networks, accounts, backups and security, for your house or your business specifically.
Is there anything I can try myself first?
Often, yes. Our quick troubleshooting guide covers the most common problems, WiFi, a slow computer, printers, forgotten passwords and suspicious pop-ups, with a few safe things to try before you call anyone.
Start here
Got a tech problem right now?
Tell us what is going on. Home or business, remote or on-site, we will tell you honestly what it takes to sort it.